Call Center Manager jobs

POSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are hiring anExperienced Client Services Manager to manage client relationships, ensure service...

A leading financial services company in Canada is looking for a Call Center Manager to oversee call center operations. The successful candidate will manage staff performance, enhance customer satisfaction, and ensure compliance with policies. Key responsibilities include training and developing staff, managing workflows, and resolving complex issues. If you have a strong leadership background and...

A leading home improvement retailer in Toronto is seeking a skilled professional to manage vendor partnerships and oversee call centre operations. This role involves driving process improvement initiatives, supporting cross-functional projects, and collaborating with internal stakeholders. Candidates should have 4-6 years of related experience, a high school diploma, and excellent planning and...

Overview Call and Contact Center Jobs - Customer Success Manager, Key Accounts Join to apply for the Call and Contact Center Jobs - Customer Success Manager, Key Accounts role at ContactCenterWorld Company: Dialpad Location: Kitchener, Ontario, Canada Posted: Monday, January 5, 2026 Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform,...

1 day ago Be among the first 25 applicants Quest Talent Search Solutions Ltd. provided pay range This range is provided by Quest Talent Search Solutions Ltd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$100,000.00/yr - CA$120,000.00/yr Direct message the job poster from Quest Talent Search Solutions Ltd. Quest...

A leading home services provider based in Canada is seeking a Team Manager for Call Centre Workforce Management. This role involves analyzing trends for accurate forecasting and leading a team to enhance performance. Candidates should have 3–5+ years of experience in workforce management, strong skills in forecasting and scheduling, and the ability to mentor team members. Reliance offers...

POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support commercial and public sector clients. Managers in this role coach and develop a team of 5 - 10 supervisors and are directly responsible for the performance of their team. Candidates for this role should be experienced, highly organized, enjoy...

About us: Crescent Oral Surgery is a busy, fast-paced Oral and Maxillofacial surgical clinic providing trusted care to our patients. In many ways, our story begins over three decades ago with a surgeon named Dr. Norman Aurlick. Dr. Aurlick practiced for thirty-five years in East Toronto and serviced his community with tremendous professionalism, care, and compassion. While we have grown to offer...

Overview Care Safe Chiasson Office, New Brunswick, Canada Job code: 2136 Weekly hours: 35 hrs Line Manager: CTO Annual Wages: email for the details Responsibilities - Creating and implementing operational strategy, sourcing equipment and managing other aspects of the call centre’s daily operation - Monitoring random calls to assess and improve the quality of staff performance - Handling...

A technology consulting firm in Mississauga is seeking a Project Manager with experience in Retail and Call Centre environments. The ideal candidate will have a minimum of 3 years’ experience, strong data analysis capabilities, and excellent communication skills. This role entails managing projects, executing strategic initiatives, and handling virtual teams effectively. Competitive compensation...

## Job Details```RbA is the exclusive start-to-finish retail window and patio door replacement division of Andersen Corporation -- the most recognized window brand in North America. Our British Columbia and Alaska locations are known for outstanding sales performance, world class customer experience, and excellent employee support.JOB PURPOSEYour core responsibilities are:· Achieve appointment...

The Call Center Manager aids staff in resolving complex issues, researches and documents complaints through proper channels to enhance member satisfaction, and develops staff competencies through coaching and performance appraisals. This role also manages workflow, and staffing levels, and supports the cross-selling of products and services, ensuring efficient service delivery. Additionally, the...

1 day ago Be among the first 25 applicants Quest Talent Search Solutions Ltd. provided pay range This range is provided by Quest Talent Search Solutions Ltd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$100,000.00/yr - CA$120,000.00/yr Direct message the job poster from Quest Talent Search Solutions Ltd. Quest...

POSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are looking for anExperienced Call Center Manager to oversee operations, drive performance, and...

POSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are hiring anExperienced Client Services Manager to manage client relationships, ensure service...

A leading national lender is seeking a dynamic Call Centre Sales Manager to lead their high-performing sales team based in Burnaby, British Columbia. This role involves enhancing conversion rates, driving revenue growth, and fostering team development through performance management and sales training. The ideal candidate will have a Bachelor’s degree, 5+ years of sales leadership experience, and...

A leading financial services company in Canada is looking for a Call Center Manager to oversee call center operations. The successful candidate will manage staff performance, enhance customer satisfaction, and ensure compliance with policies. Key responsibilities include training and developing staff, managing workflows, and resolving complex issues. If you have a strong leadership background and...

The Call Center Manager aids staff in resolving complex issues, researches and documents complaints through proper channels to enhance member satisfaction, and develops staff competencies through coaching and performance appraisals. This role also manages workflow, and staffing levels, and supports the cross-selling of products and services, ensuring efficient service delivery. Additionally, the...

The Call Center Manager aids staff in resolving complex issues, researches and documents complaints through proper channels to enhance member satisfaction, and develops staff competencies through coaching and performance appraisals. This role also manages workflow, and staffing levels, and supports the cross-selling of products and services, ensuring efficient service delivery. Additionally, the...

A leading financial services company in Canada is looking for a Call Center Manager to oversee call center operations. The successful candidate will manage staff performance, enhance customer satisfaction, and ensure compliance with policies. Key responsibilities include training and developing staff, managing workflows, and resolving complex issues. If you have a strong leadership background and...