Help Desk Analyst jobs in Ottawa, ON

Our valued Public sector client is looking to hire Intermediate Help Desk analysts to assist with the management and maintenance of computer test sets. Background: The client group is responsible for the in-service support of the Standard Military Pattern fleet which includes the requirement to provide Special Tooling and Test Equipment (STTE) to Canadian Armed Forces (CAF) units across...

A cyber security firm in Canada is seeking a Help Desk Analyst to deliver IT support to users and ensure smooth operations in a dynamic environment. This fully remote position requires hands-on experience in Microsoft 365 and excellent communication skills. Responsibilities include troubleshooting technical issues, managing support tickets, and collaborating with senior IT staff. The ideal...

A leading financial institution in Toronto seeks a Tech Support Analyst to assist employees with technical needs. This position requires bilingualism in English and French, excellent communication skills, and previous customer service experience. The successful candidate will troubleshoot basic IT issues and ensure exemplary support for employees. This role offers a dynamic work-from-home...

Overview The Help Desk Operator is responsible for the creation and assignment of work orders to the various departments and subcontractors within the Trillium Line Project. Operators use radio, telephone, and email to communicate with the TOCC, colleagues, and subcontractors, ascertain defect information, and accurately input it into the Maintenance Management and Performance Reporting System...

Job Description Overview The Help Desk Operator is responsible for the work order creation and assignment of work to the various departments and subcontractors within the Trillium Line Project. Operators are required to use various communication technologies including but not limited to radio, telephone, and email to communicate with the TOCC, colleagues and Subcontractors to ascertain defect...

Join our team as a Claims Processing Help Desk Associate, where your dedication to customer satisfaction and keen analytical skills will help streamline our claims processes. In this pivotal role, you will be the go-to expert for customers seeking assistance, ensuring every interaction is handled with professionalism and empathy. Your contributions will directly impact the overall claims...

Must be available to work onsite in Ottawa. Only candidates who hold an active Secret Clearance will be considered. Being bilingual is an asset. Must have 5+ years of Help Desk experience. Job Description: Successful candidates will be providing various levels of IM/IT services to clients via telephone, Information Technology Service Management (ITSM) tools, and/or email. The Help Desk...

A global engineering firm in Ottawa is seeking a Help Desk Operator responsible for work order management within the Trillium Line Project. The operator will communicate defects using multiple technologies and ensure timely resolutions in collaboration with various departments. Candidates should possess a high school diploma, technical knowledge, and strong communication skills, along with the...

A technology recruitment firm is seeking a Hybrid IT Help Desk/Field Technician to provide technical support both on-site and remotely. This role involves setting up network equipment, troubleshooting issues, and ensuring client satisfaction. Candidates should have solid networking skills, excellent communication abilities, and a valid Manitoba driver's license. Full-time position with...

A managed IT services provider is seeking a Level 1 Support Desk Technician in Vancouver. This full-time role involves providing technical support for various IT issues and ensuring client satisfaction. The ideal candidate will have a background in computer science and at least 3-5 years of technical support experience. This position offers a competitive salary between $55,000 - $65,000, along...

A leading IT solutions provider in Red Deer, Canada, is seeking a Support Specialist to enhance client satisfaction through effective technology solutions. The ideal candidate will have experience in IT/MSP environments, supporting a range of systems including Microsoft Windows and Office 365. Responsibilities include configuring and deploying equipment, troubleshooting issues, and assisting with...

A non-profit organization in Canada is seeking a Data Systems Coordinator to provide technical support for service requests and assist users with various software programs. The ideal candidate should have an associate degree and 5 years of technology experience. This role includes maintaining system accounts, coordinating training, and preparing project documents. Benefits include a pay rate of...

The Role: We are looking for positive people to join our team of Person-Centered Support Staff (PCSS) positions, who work with our clients to help them live as independently in a caring and loving environment.1:1 Client ratios (instead of 1:3 or 1:4).Make a difference in someone's life.Flexible hours, paid time off, relaxed atmosphere.Parkersburg, Ravenswood, and/or Point Pleasant areas.Training...

The Role: You will be responsible for : Handling inbound calls and emails in a professional manner.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure prompt and accurate order processing and delivery.Escalating customer feedback as required.Ideal Profile:You have at least 1 year experience within a Customer Service...

A government agency in Alberta is seeking a Technical Support Analyst to provide onsite support for computer systems and networks. The ideal candidate will possess a trades certificate or equivalent experience and have strong oral and written communication skills. Responsibilities include troubleshooting, report generation, and user training. Candidates should be detail-oriented and organized....

The Deal Desk is a centralized, corporate Revenue Operations function responsible for governing non‑standard, high شعفر value commercial deals across PointClickCare. The team partners closely with Sales, Finance, Legal, and Executive Leadership to ensure pricing, billing, and contractual decisions balance customer flexibility with disciplined financial standards. This role operates as a senior...

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote‑first work, and strong culture of connection and global inclusion means that no matter your location, you’re...

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Our valued public sector client is looking for a Intermediate (5+ years) Bilingual Help Desk Specialist to provide troubleshooting and incident resolution in support of computer operations. Flexible Hybrid - 2x/week in the National Capital Region. Tasks include: Troubleshooting and incident solving support for workstations, laptops, docking stations, including but not limited to login,...

Our valued Public Sector client requires a Senior Business Analyst to help develop and implement an enforcement and evidence management system for a large federal project. Must Have: Business Analysis certification (IIBA, PMI, etc.) Experience working within an Agile environment Experience working with a Case Management System (CMS) Experience working with Microsoft Power Platform Experience...