Technical Support jobs in Ottawa, ON

A leading sustainability solutions provider in Ottawa is seeking a Technical Support Architect. This senior-level role involves managing technical escalations, collaborating with Product and Engineering teams, and optimizing AI-driven customer support workflows. Candidates should have a Bachelor’s degree and 5-7 years of experience in technical support, preferably within SaaS environments. Join a...

Hybrid Work Model At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, Pune and Amsterdam, you can expect to come into the office 1-3 days a...

Job Title: Technical Support Consultant 2 Location: Hybrid to Ottawa office. Open to Toronto and Vancouver. Pay Range: $25-$35/hr Duration: 7 months Company Our client, a Fortune 500 Software Organization, is seeking a Technical Support Consultant 2 to join their team. Duties - Provide technical support and product guidance to customers, partners, and others involved in developing...

A global network solutions provider located in Ottawa is seeking a Technical Support Engineer. The role focuses on delivering both on-site and remote technical services related to fiber optics. Ideal candidates will have a Bachelor's degree in Engineering and hands-on experience in fiber optic handling. The position offers opportunities for global travel and collaboration across various teams,...

We are looking for a Customer Success & Support Specialist to join our Customer Success team. This is a role suited to someone who already has hands‑on experience supporting customers in a technical environment and is ready to take on more ownership, complexity, and customer‑facing responsibility. Keys to success in this role will be curiosity, patience, technical capability, and a natural...

Customer expectations are rising sharply while the support industry struggles with mounting complexity. Today's customers demand AI-driven, instant resolutions, yet most companies remain stuck in pilot mode and fail to deliver meaningful AI outcomes. The challenge is about to intensify. Projections suggest that by 2029, agentic systems will autonomously handle the majority of routine issues,...

Overview Languages: English Education - Bachelor's degree Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting - Willing to relocate - Telecommunications industry Responsibilities - Provide advice and training to users in response to identified difficulties - Supervise other technical support...

Intermediate Technical Support Representative Join to apply for the Intermediate Technical Support Representative role at N-able Why N-able At N-able, we’re not just helping businesses be secure —redefining what it means to be cyber resilient. Our end-to-end platform blends AI‑powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the...

IT & System Administration | Full Time | Job Id: 24778 Why Join Us? As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting‑edge...

Get AI-powered advice on this job and more exclusive features. #CareersThatKickSaas! TrueContext is looking for a skilled Technical Analyst who shares our passion for continuous improvement and can seize opportunities to make a positive difference. We are fast-paced and share a “can do” mindset, where everyone supports the common goal of customer experience. This isn’t your typical inbound...

A leading tech solutions provider is seeking a Technical Support Engineer to enhance AI-driven customer resolutions. Applicants should have at least 3 years in technical support and solid coding abilities. Proficiency in advanced AI tools is essential. This full-time role demands proactive problem-solving and independent work. Compensation is $30 USD/hour, amounting to $60,000 USD/year. The...

Summary VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. We are the people...

A tech company in Ottawa is searching for a Technical Support Architect. This senior-level role focuses on providing exceptional support for customers and suppliers, managing escalations, and collaborating with engineering and product teams. Candidates should possess a degree in Computer Science and 5-7 years experience with a strong emphasis on technical support in SaaS environments. The...

Company Description Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability. We are proud to announce...

A technology company in Ottawa is looking for a Customer Success & Support Specialist to provide technical support and guidance to customers. The ideal candidate has 2+ years in technical support, excellent troubleshooting skills, and a commitment to customer satisfaction. Responsibilities include resolving technical issues, optimizing customer setups, and collaborating within teams. This role...

A leading technology firm is seeking an Intermediate Technical Support Representative in Ottawa. In this hybrid role, you will deliver high-quality support to partners via phone, email, and chat, utilizing your technical knowledge and problem-solving skills. Ideal candidates are proficient in Windows and Linux, have an understanding of networking protocols, and possess strong communication...

A leading sustainability solution provider in Ottawa is seeking a Product Technical Support Tier 2 professional to offer advanced technical support and troubleshoot complex issues. The ideal candidate will possess strong communication skills, a bachelor's degree, and 3+ years of technical support experience. Key responsibilities include managing support queues, proactive communication, and issue...

A leading software solutions provider in Ottawa seeks a Technical Support Architect to deliver exceptional support experiences. You will handle complex customer issues, collaborate with product teams, and drive AI-driven support improvements. The ideal candidate has extensive technical support experience, strong analytical skills, and a bachelor's degree in a related field. This full-time role...

A leading sustainability solution provider in Ottawa is seeking a Product Technical Support Tier 2 specialist to provide advanced technical assistance. The ideal candidate will have over 3 years in technical support, especially in troubleshooting and resolving complex issues. This role supports a remote-first work model, offering flexibility and opportunities to contribute to sustainability...

Company Description Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers for comprehensive sustainability. We are proud to announce that...